Terms & Conditions

Cancellation Policy for Tours in Presence

Tours in presence which have been fully paid online in advance will be 100% refunded in the following situations:
  • The tour is canceled by the guide (Giada or Loris).
  • The tour is canceled due to force majeur (extreme weather conditions, natural disasters, Covid-19 related measures, etc.).
 

Tours in presence which have been fully paid online in advance will be 97,5% refunded in the following situations:

  • The tour is canceled by the guest more than 3 days (72 hours) before the tour. It’s a complete refund, minus the fees we paid to process the payment.

Tours in presence which have been fully paid online in advance will be 50% refunded in the following situations:
  • The tour is canceled less than 3 days (72 hours) and more than 1 day (24 hours) before the tour. 
 
Tours in presence which have been fully paid online in advance will not be refunded in the following situations:
  • The tour is canceled less than 24 hours before the tour.
  • The guests don’t show up at the meeting point. 

Cancellation Policy for Online Cooking Classes Vouchers

 

Online Cooking Classes vouchers don’t have an expiration date and are not refundable.¬†They can be transferred to third parties. You just need to provide us with the voucher number in order to schedule the class.