Terms & Conditions

Cancellation Policy for Tours in Presence

Tours in presence which have been fully paid online in advance will be 100% refunded in the following situations:
  • The tour is canceled by the guide (Giada or Loris).
  • The tour is canceled due to force majeur (extreme weather conditions, natural disasters, Covid-19 related measures, etc.).
 

Tours in presence which have been fully paid online in advance will be 97,5% refunded in the following situations:

  • The tour is canceled by the guest more than 3 days (72 hours) before the tour. It’s a complete refund, minus the fees we paid to process the payment.

Tours in presence which have been fully paid online in advance will be 50% refunded in the following situations:
  • The tour is canceled less than 3 days (72 hours) and more than 1 day (24 hours) before the tour. 
 
Tours in presence which have been fully paid online in advance will not be refunded in the following situations:
  • The tour is canceled less than 24 hours before the tour.
  • The guests don’t show up at the meeting point. 

Cancellation Policy for Online Cooking Classes Vouchers

 

Online Cooking Classes vouchers don’t have an expiration date and are not refundable. They can be transferred to third parties. You just need to provide us with the voucher number in order to schedule the class.